The value chain expresses the idea that different functions within the firm are interconnected and only by working together can the firm effectively create customer value and compete in a tough competitive environment.
a. true
b. false

True.

Explanation:

The value chain expresses the idea that different departments within a firm should operate interdependently which will not only increase the efficiency of the firm but also create a value for customer to compete in the competitive environment. It is very important for the departments within an organization to operate in cooperation with one another as it would make the attainment of the goal easier and that too within stipulated time frame.

answer; interviews;