Business, 21.01.2020 06:31 lainnn974

Acompany has implemented salesforce service cloud. the company needs key performance indicators (kpis) ensure that its customer support service center is profitable. which three metrics can be used to executive management understand service center costs?
(a) all cases closed month -to -date
(b) all open cases by channel
(c) case resolution time
(d) all cases by customer
(e) all open cases by priority

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Acompany has implemented salesforce service cloud. the company needs key performance indicators (kpi...