Business, 17.01.2020 19:31 sasalove

Which of the following terms refers to any direct interface between customers and a company (online, by phone, or in-person)?

a. customer equity
b. one-to-one marketing
c. customer relationship management (crm)
d. touchpoint
e. share of customer

Answers: 2

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Answer from: shauna94

D. Touchpoint

Explanation:

Touchpoint is the term refer to any direct interface or interaction between customers and a company. Touchpoint bring customer close the brand and it help the business to understand their customer´s need and requirement, which also help to build reputation and penetrate in the market. Company use different customer touchpoint like website, emails, in-store Cashiers, billboards, etc.

Channels are not touchpoint. It is medium to understand where customer come from, however, touchpoint very specific.

Answer from: Quest

forbearance of student loan payments. under forbearance, your loan payments are postponed (or reduced) but interest continues to accrue during the period of forbearance. if you don't pay the interest during that period, the interest may be “capitalized,” which means it is added to your principal balance.

Answer from: Quest

My first question is what benefits do you expect to achieve from career exploration? the benefits that i expect to achieve from career exploration. for me i think the benefits of exploring many different careers are that you get exposed to more, so it's easier for you to pick which one you like best. another benefit is that you get a more first hand view of what jobs are more likely to be needed in the future and that can be factored into your consideration. my second question is what do you expect to be the most challenging parts of your career planning process? why? the most challenging parts of my career planning process is trying to get things in order and trying to write this paragraph it is confusing and, hard work. and last but not least my third question is i think the most challenging part is taking the first step and really deciding on a career you want to pursue; there are so many options and it can be hard to choose.which jobs will allow me to make a living? ; what skills does emergency medical technician emergency medical services medical » physiology require?

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Which of the following terms refers to any direct interface between customers and a company (online,...