Betina had a group of checks that she needed to deposit and another that she needed to cash for a trip she was leaving on the next day. when she got to her bank on saturday, she was very disappointed to see it was closed. there was one car in the parking lot and a man was walking toward it. she pulled into a place to decide what to do. the man she had seen walked up to her car and asked if he could . when she explained her problem, the man introduced himself as the bank's vice president and offered to cash her checks with the money he had in his wallet. betina has since learned that this kind of service is commonplace at her bank. she knows the bank focuses on the dimension of service quality.

University hero is considering expanding operations beyond its healthy sandwiches. jim axelrod, vice president of marketing, would like to add a line of smoothies with a similar health emphasis. each smoothie would include two free health supplements such as vitamins, antioxidants, and protein. jim believes smoothie sales should fill the slow mid-afternoon period. adding the line of smoothies would require purchasing additional freezer space, machinery, and equipment. jim provides the following projections of net sales, net income, and average total assets in support of his proposal. sandwichesonly sandwiches and smoothies net sales $ 750,000 $ 1,350,000 net income 120,000 210,000 average total assets 350,000 750,000 return on assetschoose numerator ÷ choose denominator = return on assets÷ = return on assets÷ = profit margin÷ = profit margin÷ = asset turnover÷ = asset turnover÷ = times