Anurse who is a chronic complainer comes back from lunch 20 minutes late. when confronted by the manager, the nurse says, "the nurses who smoke always take longer lunches. no one says anything to them." what is the manager's major consideration before replying to this statement?
1. policies must be consistently applied to all employees.2. since the hospital is smoke free, those nurses who wish to smoke must leave campus for lunch.3. this nurse complains about everything.4. the human resources policy is that nurses get 60 minutes for lunch.