Business, 16.12.2019 23:31 aekent2003
Universal containers has an auto-response rule to send emails when a customer submits a new case and an assignment rule to determine case ownership for new cases. in addition, the case object has validation rules to ensure that each case includes values for all fields needed by its owner to resolve the case. workflow rules and escalation rules ensure that a support manager is properly notified when a case remains unresolved for too long. in what order does salesforce process the immediate actions associated with workflow rules and related business automations for a newly created record? a. workflow rules, validation rules, assignment rules, escalation rules, auto-response rules
b. escalation rules, validation rules, workflow rules, auto-response rules, assignment rules
c. validation rules, escalation rules, assignment rules, auto-response rules, workflow rules
d. validation rules, assignment rules, auto-response rules, workflow rules, escalation rules
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