Wilvade inc. has modified the work timings for its employees. the employees of the company believe that the new timings are inconvenient and voice their concerns to the management. the management tries to understand the perspective of the employees and is willing to address their issues. in this scenario, the management of wilvade inc. is most likely using . empathetic listeningb. respondent conditioningc. incongruent communicationd. reactive communication

(A) Empathetic listening

Explanation:

  The empathetic listening is one of the type of reflective listening in which the one person or any type of organization listen to the other person prospective and also helps to improve the mutual understanding and the trust between two people.

The empathetic listening is one of the important skills that offer the empathy and it is the emotional feeling and the compassion.

According to the given scenario, the Wilvade Inc. management understanding the employees perspective and the organization is using the empathetic listening.  

Therefore, Option (A) is correct.

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