Buscorp. wants to introduce a new procedure to improve how customer requests are handled. this change will require employees to break old routines and adopt new role patterns. they decide to adopt two new programs, one in which employees are taught how to work as teams as the company changes. the other involves forming task forces within the company to determine new customer service practices.
the strategy buscorp. is using to minimize resistance to change is known as

Learning

Explanation:

 According to the given scenario, the BusCorp. is using the strategy for minimized the resistance for changed is known as the leaning process.

At the stage of the learning, the organization facilities all its employees a training for learning all the function  and operation for improving the customer request in the business environment.

This type of change in the organization break all the old routines of an employees and also helps in adopting the various types of new program.

Therefore, Learning is the correct answer.

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