Since al's auto parts has had trouble with its windshield wiper manufacturer inthe past, it is requesting a guarantee from the company before it will placeanother order. which of the service quality dimensions is being addressed inthis scenario?
a. ethnics
b. assurance
c. tangibles
d. responsiveness
e. empathy
Answers: 1
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Since al's auto parts has had trouble with its windshield wiper manufacturer inthe past, it is reque...
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