The philosophical leaders of the quality movement, philip crosby, w. edwards deming, and joseph m. juran had the same general message about what it took to achieve outstanding quality. which of the following was not part of that message?
a. quality is free
b. leadership from senior management
c. customer focus
d. total involvement of the workforce
e. continuous improvement

A. Quality is free

Explanation:

Based on the information provided within the question it can be said that the statement that was not part of that message is "Quality is free". When Crosby made this statement he was referring to the fact that investments in improving quality pays itself back very quickly and therefore you are not actually spending money, thus making it free.

explanation:

what

1   all nations face the problem of scarcity because there are limited resources and unlimited wants. nations do not have enough factors of production to produce everything that their population wants. entrepreneurial resources initiate businesses to make new goods and services; labor resources produce goods and services.

2 there are four factors of production: natural resources, labor resources, capital resources, and entrepreneurial resources. natural resources are raw materials from nature that are used to produce goods. trees, water, and grains are natural resources. some natural resources, such as wheat and cattle, are renewable

3 wants

things that you do not need to have in order to survive, but would like to have

needs

things that you must have in order to survive

goods

physical products

services

tasks that a business perform for customers

resources

items that people can use to make or obtain what they need or want

determine

to settle or decide by choice of alternatives or possiblities

4 i really dont know