Dan works 50 to 60 hours a week supervising a group of engineers. he realizes that he is spending too much time training new engineers and starts thinking about new options. he could delegate the training to the senior engineers, ask the human resources department to offer training seminars, or require better work experience from all future employees. which step in the rational model of decision making is dan performing here?

a) identifying the problem
b) identifying alternative solutions
c) getting feedback
d) gathering and organizing facts