Mikhail's claim has been denied once. now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. because he expects resistance, what should he do?

a. begin by presenting his resolution to the problem.

b. address the message to a department or "to whom it may concern."

c. appeal to the receiver's sense of responsibility and pride in the company's good name.

d. show specifically how the receiver or the receiver's company caused the problem.

After discussing the options, the strategic management team has agreed that the pod coffee idea works well with the company's mission statement and decides that the company should move forward in exploring the pod coffee idea. in order to make sure that the pod coffee idea is a good one, and to see if there are other potential future endeavors to pursue, you must analyze the market situation and formulate a strategy. your boss asks you to start working on the pod coffee idea. what is your first stepa. your first step is to formulate a strategy for how to market the pod coffee concept. b. your first step is to consult with your boss and find out what he thinks about the pod coffee idea. c. your first step is to do some research to find out what your competitors are doing. d. your first step is to analyze the organization's strengths, weaknesses, opportunities, and threats.

Differentiate between the trait, behavioral, and results-based performance appraisal systems, providing an example where each would be most applicable.

Ashop owner uses a reorder point approach to restocking a certain raw material. lead time is six days. usage of the material during lead time is normally distributed with a mean of 42 pounds and a standard deviation of four pounds. when should the raw material be reordered if the acceptable risk of a stockout is 3 percent?