Will improving customer service result in higher stock prices for the companies providing the better service? "when a company's satisfaction score has improved over the prior year's results and is above the national average (currently ), studies show its shares have a good chance of outperforming the broad stock market in the long run." the following satisfaction scores of three companies for the 4th quarters of two previous years were obtained from the american customer satisfaction index. assume that the scores are based on a poll of customers from each company. because the polling has been done for several years, the standard deviation can be assumed to equal points in each case.

A. economic resources to be used or turned into cash within one year. b. reports assets, liabilities, and stockholders' equity. c. decrease assets; increase liabilities and stockholders' equity. d. increase assets; decrease liabilities and stockholders' equity. e. an exchange or event that has a direct and measurable financial effect. f. accounts for a business separate from its owners. g. the principle that assets should be recorded at their original cost to the company. h. a standardized format used to accumulate data about each item reported on financial statements. i. the basic accounting equation. j. the two equalities in accounting that aid in providing accuracy. k. the account credited when money is borrowed from a bank using a promissory note. l. cumulative earnings of a company that have not yet been distributed to the owners. m. every transaction has at least two effects. n. amounts presently owed by the business. transaction, separate entity assumption, balance sheet, liabilities, assets, current assets, notes payable, duality of effects, retained earnings, debit.