subject
Business, 03.12.2019 17:31 kenldykido2300

To cope with the high demand during high school summer break, dmv office in concord is restructuring the process of taking written test and issuing driving permit. this process includes the following steps:
step a: verify document, fill/sign forms, take vision test, and process payment (the process time of each staff/server is 6 minutes in average with exponential distribution). almost all applicants have document/form ready, pass the vision test, and have enough money to pay.
step b: take written test in front of computer (each test occupies one computer for an average process time 15 minutes with exponential distribution). the passing rate of written test is 80% in average. those applicants fail the test will be notified by computer and leave the queue immediately.
step c: if passed the test, the applicants need to take photo, collect finger print, and issue temporary driving permit (the process time of each staff/server is 5 minutes in average with exponential distribution).
assume the applicants of written test arrive in poisson with average rate 20 per hour throughout the entire dmv office hour (8am to 5pm). you have 6 staffs available to serve the written test applicants and each staff is equally capable of handling both step a or c. there are 7 computers available in step b.
1: how would you deploy the 6 staffs to cover task a and c to minimize the average total time (including waiting and service time) that each applicant spends in dmv office? based on your deployment plan, what is average total time each applicant spends in dmv for this written test process?
2: assume new union regulation mandates your staff to take 15 minutes of union break for every 2 hours of work. what is the best arrangement to rotate the break among the 6 staff? how would this union break affect the average total time each applicant spends in dmv for this written test process?
3: how would the service be improved if you request for 1 extra staff (total 7 staffs, with union break) to handle the written test process in the summer?

ansver
Answers: 2

Other questions on the subject: Business

image
Business, 21.06.2019 18:20, shelbyhood8329
Write two goals for yourself that will aid you in pursuing your post-secondary education or training. with this
Answers: 1
image
Business, 22.06.2019 05:40, rafa3997
According to the philosopher immanuel kant, the right of employees to know the nature of the job they are being hired to do and the obligation of a company not to deceive them in this respect is mainly reflective of the basic right of . privac yb. free consentc. freedom of speechd. freedom of consciencee. first refusal
Answers: 1
image
Business, 22.06.2019 17:40, rave35
Croy inc. has the following projected sales for the next five months: month sales in units april 3,850 may 3,875 june 4,260 july 4,135 august 3,590 croy’s finished goods inventory policy is to have 60 percent of the next month’s sales on hand at the end of each month. direct material costs $2.50 per pound, and each unit requires 2 pounds. raw materials inventory policy is to have 50 percent of the next month’s production needs on hand at the end of each month. raw materials on hand at march 31 totaled 3,741 pounds. 1. determine budgeted production for april, may, and june. 2. determine the budgeted cost of materials purchased for april, may, and june. (round your answers to 2 decimal places.)
Answers: 3
image
Business, 23.06.2019 03:00, yaboi2018
Predict how the price of athletic shorts would change if schools banned their use
Answers: 2
You know the right answer?
To cope with the high demand during high school summer break, dmv office in concord is restructuring...

Questions in other subjects: