Business, 03.12.2019 04:31 Ezekielcassese

The component of a firm's service quality information system that is used specifically to assess employee performance is:
a. employee surveys.
b. customer focus group interviews.
c. solicitation of customer complaints.
d. total market service quality survey.
e. mystery shopping.

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The component of a firm's service quality information system that is used specifically to assess emp...