Customer satisfaction can be quantified by ch12 select one: a. expected performance divided by actual performance b. actual performance divided by expected performance. c. perceived performance divided by actual performance. d. perceived performance divided by expected performance. e. actual performance divided by perceived performance.

What type of budget is stated? a budget is a type of financial report that scrutinizes the inflow and outflow of money in a given financial year.

Which of the following is not an example of one of the four mail advantages of prices on a free market economy

This exercise illustrates that poor quality can affect schedules and costs. a manufacturing process has 130 customer orders to fill. each order requires one component part that is purchased from a supplier. however, typically, 3% of the components are identified as defective, and the components can be assumed to be independent. (a) if the manufacturer stocks 130 components, what is the probability that the 130 orders can be filled without reordering components? (b) if the manufacturer stocks 132 components, what is the probability that the 130 orders can be filled without reordering components? (c) if the manufacturer stocks 135 components, what is the probability that the 130 orders can be filled without reordering components?