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Business, 03.12.2019 01:31 aljalloh94

11) lic insurance company screens its customers and tries to find a way to drop unprofitable customers. this is an example of a) reducing the rate of customer defection b) terminating the relationship with low-profit customers c) enhancing the growth potential of each customer through up-selling d) increasing the longevity of the customer relationship e) trying to increase the retention rate for low-profit customers

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