Brett graham has been working on hiltech’s activity-based cost implementation team. one of his assignments is to study the information services department. one activity cost pool in the department is providing support for computer users by providing a desk that users can call and ask questions. brett has identified two possible cost drivers for this activity cost pool: number of calls and length of call in minutes. identify some of the costs that will be included in this activity cost pool. link to text link to video which of the proposed cost drivers would be best for this activity cost pool? why?

You work as the sales manager for a company that sells office supplies to businesses of all sizes. because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on paper, pencils, pens, post-it notes, and other office supplies from the manufacturers. when reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. when you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?