It is very common to complain about one’s boss. there are many examples in tv, movies, and real life of bullying and harassment. in a recent survey it was reported that 20% of workers say that a manager has hurt their career.53 a random sample of 500 workers in the retail industry was obtained, and 115 indicated that a boss had hurt their career.

a. identify n, x, and p0.
b. check the nonskewness criterion. is a large-sample hypothesis test about p appropriate?
c. conduct the appropriate hypothesis test to determine whether the proportion of workers in the retail industry who believe a boss has hurt their career is different from p0. use a 5 0.05.
d. compute the p value associated with this test.

Jameson manages a well-known cell phone company. this company has been voted as having the best cell-phone service. consumers appreciate the fact that they can call from almost anywhere in the world and the service still gets through. jameson knows that the company's product far surpasses that of the competition. one thing has been bothering him, though. in order to put so many resources into ensuring the best service, jameson has cut back on employees at the firm's customer call center. recently, consumers have begun complaining about long wait times when they call in with a problem or concern. although its cell phone service is still considered one of the best, customer satisfaction with the firm's customer service has plummeted. jameson does not understand why consumers are getting so upset. he believes the exceptional cell phone service more than makes up for long waiting periods and other issues with its customer service. "after all," he says, "they can't have it all. if i invest more in customer service, that means less investment on ensuring the quality of our product offering."refer to scenario. jameson has asked you, a marketing consultant, to give him advice. he cannot understand how a cell-phone company with the best product offering in the cell-phone service industry could get such low satisfaction ratings simply because the customer service is not up to par. you suggest that jameson has a narrowly defined view of the company's product offering. you tell jameson that successful marketers should define their products as what they

In a team environment, a coordinator is? a person with expert knowledge or skills in a particular area the team needs. a good listener who works to resolve social problems among teammates. a leader who team members focus on their tasks. a good networker who likes to explore new ideas and possiblities.

Effective capacity is the: a. capacity a firm expects to achieve given the current operating constraints. b. minimum usable capacity of a particular facility. c. sum of all the organization's inputs. d. average output that can be achieved under ideal conditions. e. maximum output of a system in a given period.