Which of the following is the main intent of the service delivery system matrix?
a) it illustrates the continuum of interaction between marketing and operations.
b) it illustrates the strategic choices in service delivery system design.
c) it illustrates the interaction between customer wants/needs and the service recovery plan.
d) it illustrates the complexity and customization required of provider-routed processes.

Sauer food company has decided to buy a new computer system with an expected life of three years. the cost is $440,000. the company can borrow $440,000 for three years at 14 percent annual interest or for one year at 12 percent annual interest. assume interest is paid in full at the end of each year. a. how much would sauer food company save in interest over the three-year life of the computer system if the one-year loan is utilized and the loan is rolled over (reborrowed) each year at the same 12 percent rate? compare this to the 14 percent three-year loan.