"inverting the pyramid" refers to:
a. the type of groupthink that usually occurs when people are more concerned with pleasing organizational leaders than serving clients.
b. people's frustrated reaction when they feel they are not getting good service.
c. a type of servant leadership in which clients and front-line personnel are at the top of the organizational hierarchy.
d. all of the above.

C. A type of servant leadership in which clients and front-line personnel are at the top of the organizational hierarchy.

Explanation:

Inverting the pyramid is a management theory in which employees are empowered and have freedom to make decisions. They do not have to rely on top-down management where decisions are only made at the top and then passed down.

This type of management gives high consideration to opinions of employees and also clients.

C. A type of servant leadership in which clients and front-line personnel are at the top of the organizational hierarchy.

Explanation:

The inverted pyramid its a way of approaching a company's chart that places de CEO in the bottom of the hierarchy and the customers on top.

The most remarkable advantage about this type of organization is that the communication between member of the organizations is maximized and the team becomes flexible and responsive.

This employee oriented focus adds value to the customer's happiness with the company and importance to the customer-employee interaction.

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