Business, 19.11.2019 23:31 maggiegoodenough62

Marcel works in the linen department of a large department store. when a customer arrives to collect a tablecloth that she had specially ordered, she is disappointed to know that the delivery of the ordered merchandise has been delayed. marcel is able to use empowerment to bridge the by offering to deliver the product to the customer's residence.
a. knowledge gap
b. delivery gap
c. communication gap
d. brand gap

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Marcel works in the linen department of a large department store. when a customer arrives to collect...