Ashton, a manager at millington technologies inc, receives a message from a customer claiming free service for a laptop whose warranty has expired. which of the following guidelines should ashton follow when composing the message denying the customer's claim?
a) he should avoid closing the message with resale or sales promotional material.
b) he should avoid providing an explanation for the refusal.
c) he should avoid stressing the actions that should have been taken to avoid the problem.
d) he should avoid offering possible alternatives to resolve the problem.

Which of the following statements is not correct? the stock of publicly owned companies must generally be registered with and reported to a regulatory agency such as the sec. when stock in a closely held corporation is offered to the public for the first time, the transaction is called "going public, or an ipo," and the market for such stock is called the new issue or ipo market. "going public" establishes a firm's true intrinsic value and ensures that a liquid market will always exist for the firm's shares. if you wanted to know what rate of return stocks have provided in the past, you could examine data on the dow jones industrial index, the s& p 500 index, or the nasdaq index.