You are an experienced manager, and you fortunately have the ability to use all four managerial styles: directing, coaching, supporting, and delegating. you are currently working at sureslots, an online gambling company. you recently hired four former casino employees. they have learned a little about programming, but they're starting to get frustrated because bugs are popping up in their work. your boss has given you 2 months to program a new blackjack game. based on situational leadership ii, what should you do? you should tell your programmers that the project is theirs-they can do what they want with it as long as they have something to show you in two months. you should sit down with the programmers and give them information about how to deal with bugs as they occur. but make sure that you set aside time for extensive praise and support. you should continue the focus on teaching your employees how to program, especially showing them new ways of increasing efficiency. the bugs will take care of themselves. you should focus on reassuring the programmers: give them pep talks and tell them you know that they have the skills to accomplish the job.

Read the overview below and complete the activities that follow. apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps. concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them. match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap