Ray started out with one small print shop. his business has grown so much that he now has two other branches across town. ray has found that having three locations has greatly increased his production levels. he also notices that the price he pays for supplies (paper, ink, and packaging materials) has gone down considerably since he can now buy these items in bulk quantities. this exemplifies the principle known asa. empowerment. b. unity of command. c. bureaucracy. d. economies of scale.

Draw a flowchart for a process of interest to you, such as a quick oil-change service, a factory process you might have worked in, ordering a pizza, renting a car or truck, buying products on the internet, or applying for an automobile loan. identify the points where something (people, information) waits for service or is held in work-in-process inventory, the estimated time to accomplish each activity in the process, and the total flow time. evaluate how well the process worked and what might be done to improve it.