An insurance company is
a. not a financial intermediary because they do not take direct deposits and do not make loans.
b. a financial intermediary because they take premiums and use them to purchase financial securities.
c. not a financial intermediary because financial intermediaries act as a go-between for borrowers and lenders.
d. a financial intermediary because they take deposits and make mortgages and car loans.

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.