The term "workforce engagement" refers to: a. the extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization. b. the ability of an organization to accomplish its work processes through the knowledge, skills, abilities, and competencies of its workforce. c. the ability of an organization to ensure sufficient staffing levels to accomplish its work processes and successfully deliver products and services to customers. d. the art of creating conditions that allow the workforce to complete their work at their own peak level of efficiency.