Iron bank coffee shop recently implemented technology that allows the company to "push" coupons to customer's mobile devices as they get near the store. this type of technology is an example of a. e-discovery b. e-payment c. instant messaging d. e-commerce e. m-commerce

One of your new suppliers, kim, has been hearing rumors about your firm’s lack of capability to deliver high quality products and writes an email asking you to address the claims being made. in replying to her, you want to be sure that you are very clear and leave no room for misinterpretation. which of the following aspects of effective communication should you give the most attention? (a) making sure you understand kim’s areas of expertise. (b) supporting your reply with relevant data and facts. (c) establishing your credibility as an expert. (d) paying attention to implied communications.