Which of the following is a reason why process management is important for organizations? a. it organizations to segment customers into natural groups in order to customize products that are better able to meet customers' needs. b. it assists organizations in identifying opportunities for improving quality and operational performance. c. it assists organizations in recruiting the most suitable employees whose values match the culture of the organization. d. it organizations to increase employee morale and commitment to the organization.

There are three factors that can affect the shape of the treasury yield curve (r* t , ip t , and mrp t ) and five factors that can affect the shape of the corporate yield curve (r* t , ip t , mrp t , drp t , and lp t ). the yield curve reflects the aggregation of the impacts from these factors. suppose the real risk-free rate and inflation rate are expected to remain at their current levels throughout the foreseeable future. consider all factors that affect the yield curve. then identify which of the following shapes that the us treasury yield curve can take. check all that apply. a. downward-sloping yield curveb. upward-sloping yield curvec. inverted yield curve