Katie buys a new pair of sunglass for spring break. within an hour of arriving home, her dog chews her new purchase and ruins them. she heads back to the store and asks if there is any way to have them repaired. the clerk promptly takes the glasses and hands her a new pair. she is shocked at how the store went above and beyond her expectations and plans to shop there from now on. this is an example of the level of a product.

augmented

Explanation:

Based on the information provided within the question this seems to be an example of the augmented level of a product. This term refers to the non-physical aspect of a product or purchase, which you may or may not pay more than the actual product is worth for. In this scenario the augmented level was the customer service that the clerk demonstrated by solving her problem and replacing her broken sunglasses for a new pair and absolutely free, which they had no obligation to do so.

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