What should be the primary objective of customer experience management (cem) in a service organization? a) to the firm reduce the interactions between its customers and employeesb) to the firm move beyond customer relationships and build customer loyaltyc) to ensure that customers are not able to differentiate the firm's services, in any manner, from competitors' service offeringsd) to the firm focus its efforts on finding new customers rather than retaining existing onese) to ensure that the delivery of a service is made more equipment-based rather than people-based

Abusiness cycle reflects in economic activity, particularly real gdp. the stages of a business cycle

If the findings and the results are not presented properly, the research completed was a waste of time and money. true false

Shrieves casting company is considering adding a new line to its product mix, and the capital budgeting analysis is being conducted by sidney johnson, a recently graduated mba. the production line would be set up in unused space in the main plant. the machinery’s invoice price would be approximately $200,000, another $10,000 in shipping charges would be required, and it would cost an additional $30,000 to install the equipment. the machinery has an economic life of 4 years, and shrieves has obtained a special tax ruling that places the equipment in the macrs 3-year class. the machinery is expected to have a salvage value of $25,000 after 4 years of use. the new line would generate incremental sales of 1,250 units per year for 4 years at an incremental cost of $100 per unit in the first year, excluding depreciation. each unit can be sold for $200 in the first year. the sales price and cost are both expected to increase by 3% per year due to inflation. further, to handle the new line, the firm’s net working capital would have to increase by an amount equal to 12% of sales revenues. the firm’s tax rate is 40%, and its overall weighted average cost of capital, which is the risk-adjusted cost of capital for an average project (r), is 10%. define “incremental cash flow.” (1) should you subtract interest expense or dividends when calculating project cash flow?