16.a successful program improve client service and create a long-term relationship between an organization and its clients. a.customer relationship managementc. enterprise managementb. database management d. supply chain management ans: apts: 1ref: 13nat: busprog: technologytop: a-head: using information systems and information technologieskey: bloom's: knowledge17.in accordance with porter’s five forces model, power is high when customers have fewer options and low when customers have more options.18.online brokerage firms operate in a highly combative and ambitious environment, so they use information technologies to make their services more unique in order to combat subscribe to course hero to unlock this document subscribe to course hero to unlock this document 19.within the context of the various categories of it jobs, a must have knowledge and understanding of data warehouse and data-mining tools.20.future progress in includes further development in natural language processing that should make information systems easier to use. a.artificial intelligencec. personal computing powerbputer literacydputer criminalsans: apts: 1ref: 17nat: busprog: technologytop: a-head: outlook for the futurekey: bloom's: knowledge subscribe to course hero to unlock this document