Business, 22.08.2019 18:30 WendigoMeow
Your team is understaffed and experiencing a very heavy call load when a customer tells you that she wants something done right away. you know that it will take at least 20 minutes to do as compared to the team average of 3 minutes per call. fulfilling her request will also make it more difficult for other customers to get through. given this situation, you decide to:
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Your team is understaffed and experiencing a very heavy call load when a customer tells you that she...
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