Respond to what you hear on the phone as if you were working with a live customer. the customer is calling in to buy a sweater. in addition to this purchase, present them with the deal of the day, a silver tone flower ring for $14.95 as an up-selling opportunity.

Explanation:

"Ma'am, should I continue to confirm your order in regards to the ABC Sweater, hand-woven for the price of $45?" - Customer Service Agent

"Yes, sure with my "Card on Delivery" option to be executed on my end."

"Yes, ma'am. I will make a note on that. Ma'am, the Christmas celebrations is on its way. We have an interesting deal that would go well with your sweater as the perfect accessory to it. Would you like to grant me a moment more to bring this 'Deal of the Day' to you?"

"Well, I am already running a shoe-string budget with more shopping products already on my cart to reconsider for this festive season. I apologize, I do not wish to go ahead with it."

"Perhaps this may also fit as one of your shopping cart items or outperform at least one of it. Allow me to explain, this deal does not hold true at all point of time. Your selection of Sweater may just get more complements with this product."

"Is it? Okay, what is it then?"

"Thank you, it is a silver tone flower ring with few of the partly folded petals at the edges, keeping the look raw yet unique. This product usually costs $18.95 at regular days. However, it is a festive offer given only to those first 50 buyers who place an order with us today with the total shopping price of $40 and above. You are one of the lucky buyers to be granted this exclusive offer."

"I am not very confident of the design. What if I do not like the product?"

"Rest assured, besides the trendy design, its durability will make you fall for the ring. It looks delicate to perfectly add beauty to a lady's finger but it is unbreakable. It further covers 6 months warranty period and life-time replacement guarantee for once, if the plating of the silver tone ever fades away. But ma'am, I am sure, even that should l not cause you a trouble. Also, if you wish to check the design, you may log into our official website and search for the item no. 3789. You shall get the design specifications right on your screen. But I will appreciate if you can do the same right away and let us know for this offer is extremely limited and the lines are constantly engaged with our buyers. So you never know when can we get back to you with the same deal."

"Sounds good. Let me check. (after browsing on the website). This looks beautiful indeed. Hope it is value for money."

"This ring shall not disappoint you at all. Rather, it will add more glamour to your sweater as well as to your other party wears, owing to its subtle versatility."

"Hmm... I will take it."

"Well, ma'am, then may I book your order for the Silver tone flower ring for $14.95 only?"

"Ok. When shall the delivery be?"

"To the same address as that of your earlier purchase order, the sweater?"

"Yes. Of course."

"Perfect, it shall reach you two days earlier than your Sweater purchase."

"Oh! So the accessory reaches me before my principal product (giggles)."

"Ma'am, it is a fast-selling item anyway. So it shall take just one day to reach you. You receive it by tomorrow. The timings and other details of the delivery shall be intimated to you on your registered mobile number with us."

"Thank you. Keep the payment terms same as that of my sweater order."

"Sure ma'am. So your order number details will reach be messaged to you on your registered mobile number along with the details of your sweater order."

"Thanks."

"Is there absolutely anything else that I can assist you with?"

"No. Thanks. That's it. Now before you successfully push yet another interesting product of yours and make me shop till I drop, let me conclude it here itself."

"Alright ma'am. Rest assure your selections is worthy of appreciations. Thank you for calling us (name of the Company). Have a good day, ma'am."

"You too. Thank you"

i believe that it is a 45% chance.

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