Suppose that your employee christopher has been having trouble with the paperwork he must do for his job. your goal for the employee is to improve his performance; that is, decrease his rate of errors. you are considering two approaches: option 1 is to spend time with christopher every day him with his job and appreciating him every time he performs well. this is an appealing option to christopher because he appreciates the attention and sees it as a reward. option 2 is to tell christopher that he would not be entitled to any incentive until his performance improves. option 2 in scenario a is an example ofa. positive reinforcement. b. punishment. c. negative reinforcement. d. extinction. e. glass ceiling.