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Business, 15.07.2019 22:20 Talinamoreno123

How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve cases? choose 3 answers: - create a record type for each data category - enable feed tracking on all relevant article types - define synonyms for common search terms - pre-populate article search filters based on the values of case fields - create data categories and assign articles to each category

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