Thirty-five members of the ortiz extended family were spread across three states—illinois, new york and florida—and they rarely were able to get everyone together. for 2018, mary elizabeth ortiz decided to surprise her family by booking a mountain retreat for the entire clan. she especially wanted to celebrate her uncle's return from overseas military service. on september 15, 2018, mary rented a spectacular lodge in the tennessee smoky mountains with over 20 bedrooms and an incredible view, paying in advance the full $2,500 per night fee for 3 evenings, but not purchasing travel insurance. the lodge had the following cancellation policy: "a sixty (60) day notice is required for cancellation. cancellations that are made within 60 days of the arrival date, for any reason, forfeit the full advance payment and reservation deposit. you are advised to purchase travel insurance separately if cancellation costs are a concern." the rental contract also stated that the only exception would be for "acts of god, such as fires or earthquakes." one week before , mary's uncle had a heart attack and was hospitalized. the next day, november 16, 2018, mary cancelled the reservation, and requested a full refund, which the lodge refused to provide. does mary have a claim for the return of her $7,500?

Which is one solution to levy the complexity of the global matrix strategy with added customer-focused dimensions?

What are the period and vertical shift of the cosecant function below? period: ; vertical shift: 1 unit up period: ; vertical shift: 2 units up period: ; vertical shift: 1 unit up period: ; vertical shift: 2 units up?

Onsider the following subscription behavior information from genie, a web site that provides tools for constructing a family tree (ancestor search). subscriptions cost $9.99 per month, but you are charged for the entire year at the time of purchase. there is a one-year minimum term when you sign up for the service. once purchased, subscriptions are set to renew automatically unless the subscriber cancels them. when a membership renews, it renews for a one-year term and again you are charged for the entire year. there are no variable costs associated with providing this service to an individual customer, but genie does engage in customer relationship activities that they believe will increase customer retention. these customer relationship activities cost genie about $10 per year per customer. based on a sample of 1000 customers that joined genie five years ago, near the time when the company was founded, they were able to determine how many of those customers remained subscribers in the second year, third year etc. based on this information, genie calculated the average annual retention rate to be 20%. genie uses an annual discount rate of 8%. a. last year, genie spent $10,000 placing advertisements on google. genie management believes that these advertisements were responsible for about 300 new subscribers. would you recommend to genie management that they purchase more google ads? b. suppose a newly-introduced loyalty program increases the number of customers that remained to 30%. does this new data change your answer to 9.a? c. do you have any hesitations or concerns about making recommendations to management based on your above estimate of customer lifetime value?