Which of the following is not a strategy to manage service capacity?

a) hiring extra workers
b) backordering
c) pricing and promotion
d) all of the above are strategies
e) all of the above are not strategies.

What is not a strategy for managing service capacity is B) backordering

Good service quality will be very influential in the business world. Every customer who comes will certainly be happy if you get good service. Good service quality creates loyal customers who will usually recommend the business to others, so new customers will be added.

Here is the right way you should do :

Fast & Responsive Service

Most customers certainly want to be served quickly and responsively. Responding to what this means is that what you say must be what the customer intended.

Have a Call Center

Make sure there is someone whose job is to pick up a reliable call center call service.

Listen to Customer Complaints

Listening is an activity that is quite difficult to do. But this is one of the points in improving business services.

Maintain Patience

Patience has its limits, but you still have to face situations that drain your patience.

Maintain politeness

Communication with customers must be done in a polite manner so that they feel comfortable with the service you provide.

Finding the Right Solution

You must be able to provide a good solution to the customer so that both parties are not harmed both material and nonmaterial.

Admit the Error

By acknowledging mistakes and apologizing to customers, you can restore your business trust.

Keep the Promise

If indeed you can not keep promises to customers, then you better be honest if you are not able.

Train Your Employees

For new employees, training periods should be conducted at least a month, in order to adapt to the new work environment.

Ask for Feedback from Customers

Feedback has an important role in the sustainability of a business. Ask customers to provide feedback on services that have been provided by you.

Learn more

how to improve the service

service influence to business

Details

Class: high school

Subjects: business

Keyword: service, employee, technical

answer; depth;