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Business, 24.06.2019 08:00 addiemaygulley2835

Suppose you study a group of successful companies and you find that they emphasize customer focus, or quality improvement, or empowerment; how do you know that you haven't merely discovered the management practice equivalent of having buildings? how do you know that you've discovered something that distinguishes the successful companies from other companies? you don't know. you can't know--not unless you have a control set, a comparison group.

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