Business, 11.07.2019 03:00 toxic12396green24

We've just received an email from mike. mike is booked on a tour this afternoon and wants a refund. our policy, which mike agreed to when he booked his ticket, prohibits refunds unless we have at least 48 hours' notice. how do i respond?

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We've just received an email from mike. mike is booked on a tour this afternoon and wants a refund....