Imagine that you just received a message from an upset customer. She got a gel manicure yesterday that is supposed to last two weeks, and it started chipping. As a professional, how could you most ethically react to her complaint? Draft both a short three- to four-sentence email and an eight-line phone script (where you speak four lines and the client speaks four lines) detailing how you would respond on the phone. What conflict management skills would you employ to deal with the customer?

Make the correct match. 1. during the the writings and art of ancient greeks were rediscovered. secularism 2. is the study of religious faith, practice and experience. mapmaking 3. renaissance thinkers promoted individualism, and secularism. renaissance 4. is the idea that people should be more interested in advancing their lives on earth than in worrying about getting to heaven. protestant 5. is the birthplace of the renaissance. printing press 6. dissatisfied with the church, martin luther started the reformation. relief 7. martin luther made use of the to allow people to study the bible for themselves. theology 8. new advances in explorers travel the world. humanism 9. during the renaissance, was made from cotton and linen rags mashed into a pulp. italy 10. to make a print, renaissance artists first carved a into a surface such as wood. paper