How does Amy Tan expose the need for effective listening?

Amy exposed the need for effective listening by making us understand that a lot of people do not understand others because they do not take their time to hear what the other person is saying.

Amy talked about the variations in the English language that she communicates with:

According to her, her mother's English is not good enough but by listening well enough, she is able to understand her mother.

Also she makes us understand that her mother is not difficult to understand. She says that people do not just listen well enough to get the messages that she tries to convey.

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She shows this by saying..

Explanation:

"Listening is probably the most important and yet the most neglected dimension of communication."

what does that mean